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Office Manager

Position Title:                        Office Manager

Position Schedule:                Mon – Fri, 8 am - 4 pm

Reports To:                            General Manager

Salary:                                    Hourly [$17 - $19, per hour], based on experience

Job Summary:

The Office Manager (OM) at DLLS is tasked with providing support to managers and team members. Office support includes a variety of task such as general HR, light bookkeeping, customer service and running reports.

 

To maintain professional standards for general office tasks, the OM will check, sort and distribute mail, answer phone calls, create and maintain a well-organized filing system, sustain a reasonable inventory of office supplies and create documents for distribution as needed.

 

As Office Manager, a high level of discretion and confidentiality is necessary to provide support to all team members as a Human Resources Representative as well as with each customer, their business practices and the various pricing structures utilized.

 

Essential Job Duties and Responsibilities (Additional duties may be assigned):

General Office

  • Retrieve mail from outside mailbox

  • Open and separate mail, distributing to appropriate parties

  • Create documents, maintain files, databases and binders 

  • Answer phone, take messages as needed and distribute to the proper party

  • Manage the ordering and distribution of office supplies

  • Maintain a step-by-step manual for fixed daily responsibilities 

Human Resources

  • Coordinate job postings and the scheduling of interviews 

  • Provide blank applications to walk-in, prospective team members

  • Lead new hire orientation training and collect employment documentation required

  • Maintain physical and electronic files for each employee

  • Lead and Inspire in a way that motivates each team member to embrace the Vision, Mission and Points of Culture of DLLS

  • Properly complete separation notices as needed

  • Keep a case log of any workers compensation claims or safety incident reports

  • Track attendance of team members

Management Support

  • Provide clerical and administrative support to management as requested

  • Complete weekly production reports

  • Work with the Management Team (A-Team) to create, organize, and assemble data or other information that may lend itself beneficial to help the company achieve its goals

  • Aid in the development of quarterly 90-day plans for all A-Team members

  • Assist the PM in creating a manual for each department of the production team

  • Place snack orders weekly

  • Coordinate special events; monthly birthdays, yearly Christmas event, etc.

Qualifications Required:

  • Ability to read, write and understand all paperwork and customer labels

  • Basic math skills

  • Able to verbally communicate with team, team leaders and managers effectively, bilingual speaker is a PLUS!

  • Able to complete an I-9, providing required identification documents

  • Provision of bank account number and routing number for direct deposit

  • Able to log all activities during the day

  • Flexibility to work until all customers on the production schedule are completed

  • Able to work well with other team members

  • Dedication to working safely in your department and ensuring other team members also maintain safe working protocols

  • Diplomatic approach to resolving issues with team members or management

  • Capable of performing in a positive, professional manner with all team members and management

  • Have a basic understanding of and able to work with computers

  • Able to learn our inhouse laundry tracking system

  • Capable of lifting or carrying up to 100 pounds

  • Ability to push or pull carts weighing 300 - 700 pounds

  • Capable of following directions with ease

Education and Experience:

REQUIRED:

Bi-lingual, Spanish / English

High school diploma

Minimum 2 years’ experience in office-based setting

Competent typing and computer skills

High Degree of confidentiality, discretion, and sound judgment

​

PREFERRED:

Associates degree in a business-related field

Experience working with QuickBooks, Microsoft Office, spreadsheets and Google Drive

Qualifications Required:

  • Independent worker, self-starter

  • Excellent time management skills with the ability to prioritize tasks

  • Ability to give clear and concise instructions

  • Highly organized with ability to multi-task

  • Attention to detail and problem-solving skills

  • Extremely flexible in work assignments and schedule

  • Excellent written and verbal communication skills

  • Strong math and accounting skills

  • Working knowledge of office equipment (scanner, printer, etc.)

  • Capability of coaching, developing, and mentoring team members to be a great fit based on Vision, Mission, and Culture. 

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